Thanks for shopping at mkbmedical.com. If you are not entirely satisfied with your purchase, we're here to help.
Cooling off period
If you are a Consumer, you have a 7 day cooling-off period during which you have the right to cancel your purchase and receive a refund in accordance with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection (Distance Selling) Regulations (2000) that relate to distance selling (Please note these regulations do not govern Contracts between businesses). If an item is faulty, the item can be returned for a refund or replacement up to 30 days from date of delivery.
Should you wish to cancel your purchase within the 7 day cooling off period, please place your request in writing by post to MKB Medical Services Ltd, 13 Gilnahirk Crescent, Belfast, BT5 7DU or email us info@mkbmedical.com.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase. All items must be returned to 13 Gilnahirk Crescent, Belfast, BT5 7DU.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonÂrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us.